Holders of a personalised tallinja card may request a refund of the remaining balance on their personalised tallinja card by completing the form below. The information requested in this form is required to verify that the refund request is being submitted by the rightful holder of the personalised tallinja card. Please note that refunds are issued for the full remaining balance only and partial refund requests cannot be processed.

A €10 administrative fee applies to all refund requests and will be automatically deducted from the card's remaining balance. This fee covers processing fees, local bank charges, and other administrative expenses related to the management and refund of the card balance. In the event of a cardholder's death, the administrative fee will be waived, and the remaining balance will be refunded in full via bank transfer to the deceased's bank account where possible. Where this is not possible, the credit will be refunded by bank transfer to the appropriate recipient after the necessary notarial verifications are made.

Alternatively, you may choose to donate your entire remaining balance to the Puttinu Cares Foundation at no additional cost. In such cases, Malta Public Transport will cover the administrative fee, ensuring that the full balance is donated to the Puttinu Cares Foundation. When selecting this option, a confirmation receipt will be sent to you via email.

Please refer to our Terms and Conditions for the full applicable terms and our Privacy Policy for further information on how we process personal data.

Your refund application will be processed within reasonable time.